When a call is placed to our call center you speak directly to a KyndL Technician. Every call is logged and entered into our ticketing system to ensure that your issue is recorded, prioritized and resolved. Our technicians are able to diagnose and resolve many issues over the telephone using advanced remote support tools. In the event that a problem can not be immediately resolved the issue is prioritized based upon its impact to the user and then a technician is assigned to resolve it. The ticketing system automatically tracks and escalates issues until they are resolved.